{"id":48296,"date":"2026-09-07T14:45:54","date_gmt":"2026-09-07T14:45:54","guid":{"rendered":"https:\/\/dinocloud.com\/?post_type=success-case&#038;p=48296"},"modified":"2026-09-09T14:00:34","modified_gmt":"2026-09-09T14:00:34","slug":"historias-de-exito-strix-amazon-connect","status":"publish","type":"success-case","link":"https:\/\/dinocloud.com\/es\/casos-de-exito\/historias-de-exito-strix-amazon-connect\/","title":{"rendered":"Historias de \u00c9xito \u2013 Strix Amazon Connect"},"content":{"rendered":"\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-image uagb-block-c27d635f\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-undefined uagb-block-8e165e16\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\"><!-- HFCM by 99 Robots - Snippet # 8: No Header -->\n<style type=\"text\/css\" media=\"all\">\r\n.bg_hero { display:none; }\r\n<\/style>\r\n\r\n\n<!-- \/end HFCM by 99 Robots -->\n\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\" id=\"h-dinocloud-implements-aws-cognito-for-user-atuthentication-in-la-caja\" style=\"font-size:45px;font-style:normal;font-weight:500\">Unificando la atenci\u00f3n al cliente y las operaciones con proveedores mediante Amazon Connect<\/h1>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color wp-block-paragraph\" style=\"font-size:22px\">Conoc\u00e9 c\u00f3mo Strix unific\u00f3 la atenci\u00f3n al cliente entre su centro de monitoreo y m\u00faltiples proveedores externos utilizando Amazon Connect, creando un \u00fanico canal operativo para las comunicaciones entrantes y salientes.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/section>\n<\/div><\/section>\n\n\n\n<div style=\"height:41px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-d98a4cb9\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<section class=\"wp-block-uagb-columns uagb-columns__wrap uagb-columns__background-none uagb-columns__stack-mobile uagb-columns__valign- uagb-columns__gap-10 align uagb-block-38693689 uagb-columns__columns-1 uagb-columns__max_width-theme\"><div class=\"uagb-columns__overlay\"><\/div><div class=\"uagb-columns__inner-wrap uagb-columns__columns-1\">\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-aad32acb\"><div class=\"uagb-column__overlay\"><\/div>\n<div class=\"wp-block-uagb-advanced-heading uagb-block-8d5d233f\"><h2 class=\"uagb-heading-text\">Acerca de HOP<\/h2><div class=\"uagb-separator\"><\/div><\/div>\n\n\n\n<!-- Agregar Montserrat desde Google Fonts -->\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;700&amp;display=swap\" rel=\"stylesheet\">\n\n\n<div class=\"HOP-container\">\n    <img decoding=\"async\" src=\"https:\/\/dinocloud.com\/wp-content\/uploads\/image-2026-09-03T124253.557-scaled.png\" alt=\"Logo de HOP\">\n\n    <div class=\"HOP-details\">\n        <h3>Acerca de HOP<\/h3>\n\n        <p>\n            HOP es una empresa de log\u00edstica que opera una red nacional de cientos de puntos de retiro, conectando empresas y clientes a trav\u00e9s de una infraestructura distribuida de \u00faltima milla.\n        <\/p>\n\n        <p>\n            Su operaci\u00f3n depende de una comunicaci\u00f3n eficiente y escalable con los distintos puntos de la red para gestionar el estado de los paquetes, novedades operativas, altas y la atenci\u00f3n diaria.\n        <\/p>\n    <\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-961c3de7\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<section class=\"wp-block-uagb-columns uagb-columns__wrap uagb-columns__background-none uagb-columns__stack-mobile uagb-columns__valign- uagb-columns__gap-10 align uagb-block-089a0c96 uagb-columns__columns-1 uagb-columns__max_width-theme\"><div class=\"uagb-columns__overlay\"><\/div><div class=\"uagb-columns__inner-wrap uagb-columns__columns-1\">\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-6a6ed4c9\"><div class=\"uagb-column__overlay\"><\/div>\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e3466d50\"><h2 class=\"uagb-heading-text\">El Desaf\u00edo<\/h2><div class=\"uagb-separator\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Strix coordina la atenci\u00f3n al cliente a trav\u00e9s de m\u00faltiples proveedores externos. Por eso, cada interacci\u00f3n con un cliente puede desencadenar varios procesos independientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El proveedor de WhatsApp Business, la plataforma de gesti\u00f3n de casos y los canales institucionales de comunicaci\u00f3n funcionaban de manera separada. Como resultado, una sola consulta pod\u00eda requerir que los operadores cambiaran entre distintos sistemas y coordinaran manualmente con diferentes proveedores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esto generaba varios desaf\u00edos operativos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cada nueva necesidad del cliente pod\u00eda requerir un desarrollo espec\u00edfico. Por ejemplo, el equipo necesitaba una integraci\u00f3n para facturaci\u00f3n, otra para programaci\u00f3n de turnos y una adicional por cada nuevo proveedor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adem\u00e1s, las herramientas no compart\u00edan visibilidad entre s\u00ed, lo que hac\u00eda m\u00e1s complejas las comunicaciones salientes y la coordinaci\u00f3n con proveedores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las llamadas entrantes funcionaban correctamente cuando todo segu\u00eda el proceso esperado. Sin embargo, cuando los equipos necesitaban contactar a un cliente o coordinar con terceros, ten\u00edan que salir del entorno del contact center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El desaf\u00edo iba m\u00e1s all\u00e1 de gestionar el volumen de atenci\u00f3n al cliente. Strix necesitaba orquestar la atenci\u00f3n entrante, las comunicaciones salientes y los sistemas de terceros dentro de una \u00fanica operaci\u00f3n integrada.<\/p>\n<\/div>\n<\/div><\/section>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-d5f57496\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<section class=\"wp-block-uagb-columns uagb-columns__wrap uagb-columns__background-none uagb-columns__stack-mobile uagb-columns__valign- uagb-columns__gap-10 align uagb-block-1c91e77d uagb-columns__columns-2 uagb-columns__max_width-theme\"><div class=\"uagb-columns__overlay\"><\/div><div class=\"uagb-columns__inner-wrap uagb-columns__columns-2\">\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-a97fed89\"><div class=\"uagb-column__overlay\"><\/div>\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e0f22ee7\"><h2 class=\"uagb-heading-text\">La propuesta del equipo de DinoCloud<\/h2><div class=\"uagb-separator\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">DinoCloud dise\u00f1\u00f3 una arquitectura que utiliza Amazon Connect como punto \u00fanico de contacto para toda la operaci\u00f3n. La soluci\u00f3n conecta a los clientes, el centro de monitoreo y los distintos sistemas y proveedores involucrados en el servicio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La soluci\u00f3n se apoya en dos pilares principales:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Organizaci\u00f3n de la atenci\u00f3n al cliente en flujos de negocio<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En lugar de crear integraciones aisladas para cada nueva necesidad, DinoCloud estructur\u00f3 la operaci\u00f3n en torno a flujos de negocio reutilizables dentro de Amazon Connect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estos flujos gestionan consultas de facturaci\u00f3n, coordinaci\u00f3n de instalaciones de dispositivos y otros procesos de atenci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tambi\u00e9n permiten realizar campa\u00f1as salientes hacia listas de clientes desde canales institucionales. De esta manera, los operadores ya no necesitan contactar a cada cliente de forma individual.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Este enfoque cre\u00f3 una base m\u00e1s escalable para incorporar y evolucionar nuevos procesos de atenci\u00f3n al cliente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Integraci\u00f3n con la plataforma existente de gesti\u00f3n de casos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando un flujo automatizado no puede resolver una consulta, el sistema crea autom\u00e1ticamente un ticket en la plataforma de gesti\u00f3n de casos del proveedor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A partir de ese momento, un agente humano puede tomar la conversaci\u00f3n a trav\u00e9s de WhatsApp. Una vez resuelto el caso, la interacci\u00f3n vuelve al servicio automatizado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El cliente no necesita reiniciar la conversaci\u00f3n ni repetir informaci\u00f3n.<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-1fb32a38\"><div class=\"uagb-column__overlay\"><\/div>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:14px\"><br><strong>En DinoCloud nos especializamos en construir soluciones de inteligencia artificial que generen resultados concretos para el negocio. Desde automatizar interacciones con clientes hasta optimizar operaciones y ayudar a los equipos a trabajar de manera m\u00e1s eficiente, dise\u00f1amos soluciones que convierten la IA en impacto medible. Si est\u00e1s buscando aplicar inteligencia artificial a un desaf\u00edo real de tu negocio,<\/strong> <a href=\"https:\/\/dinocloud.com\/contact-us\/\"><strong>contactanos aqu\u00ed<\/strong><\/a><strong>.<\/strong><\/p>\n<\/blockquote>\n<\/div>\n<\/div><\/section>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-image uagb-block-40fcd7c6\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-64a08195\"><h2 class=\"uagb-heading-text\">C\u00f3mo lo construimos<\/h2><div class=\"uagb-separator\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">La implementaci\u00f3n separ\u00f3 los <strong>flujos entrantes<\/strong>, iniciados por los clientes, de los <strong>flujos salientes<\/strong>, iniciados por la operaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Actualmente, la soluci\u00f3n cuenta con <strong>8 flujos de negocio definidos y funcionando en producci\u00f3n<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para las comunicaciones salientes, los mensajes de WhatsApp se env\u00edan directamente desde Amazon Connect a listas asociadas a canales institucionales, eliminando la necesidad de utilizar planillas u otras herramientas externas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DinoCloud tambi\u00e9n integr\u00f3 la plataforma existente de gesti\u00f3n de casos para que las escalaciones y la creaci\u00f3n de tickets pudieran realizarse de forma autom\u00e1tica, en lugar de depender de una derivaci\u00f3n manual.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La implementaci\u00f3n incorpora la <strong>configuraci\u00f3n y mejores pr\u00e1cticas de WhatsApp Business Manager<\/strong>, incluido el registro de n\u00fameros, mientras que el flujo completo fue orquestado de punta a punta entre todas las partes involucradas, incluidos los componentes que no se encuentran directamente dentro de Amazon Connect.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-image uagb-block-c01a0332\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-09a136b7\"><h2 class=\"uagb-heading-text\">Resultados<\/h2><div class=\"uagb-separator\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">La nueva arquitectura permiti\u00f3 crear una operaci\u00f3n de atenci\u00f3n al cliente m\u00e1s unificada y escalable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>8 flujos de negocio ya en producci\u00f3n<\/strong>, cubriendo tanto interacciones entrantes como salientes.<\/li>\n\n\n\n<li><strong>Un \u00fanico punto de entrada para la comunicaci\u00f3n con clientes<\/strong>, centralizando la experiencia de atenci\u00f3n.<\/li>\n\n\n\n<li><strong>Coordinaci\u00f3n automatizada con proveedores<\/strong>, incluyendo escalaciones y creaci\u00f3n de tickets sin derivaciones manuales.<\/li>\n\n\n\n<li><strong>Menos consultas repetitivas llegando a los agentes<\/strong>, permitiendo que los equipos humanos se enfoquen en situaciones que realmente requieren su intervenci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Lo m\u00e1s importante es que la comunicaci\u00f3n con los clientes ya no necesita orquestarse a trav\u00e9s de un conjunto de herramientas desconectadas. Amazon Connect se convierte en la capa operativa que conecta al cliente, el centro de monitoreo y los proveedores externos que participan del servicio.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-image uagb-block-afc937d6\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5eee3c8e\"><h2 class=\"uagb-heading-text\">Por qu\u00e9 esto es relevante si ya utiliz\u00e1s Amazon Connect<\/h2><div class=\"uagb-separator\"><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Si Amazon Connect ya forma parte de tu contact center, DinoCloud puede extenderlo mediante m\u00f3dulos personalizados adaptados a tu operaci\u00f3n: comunicaci\u00f3n saliente, cargas masivas, dashboards espec\u00edficos e integraciones con la l\u00f3gica de tu negocio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Todo esto sin abandonar la plataforma, sin sumar nuevas herramientas al stack y sin embarcarse en proyectos que duren meses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Es un quick win con impacto real en la operaci\u00f3n diaria de tu equipo.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-image uagb-block-c9628a2b\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-uagb-columns uagb-columns__wrap uagb-columns__background-none uagb-columns__stack-mobile uagb-columns__valign- uagb-columns__gap-10 align uagb-block-361d700c uagb-columns__columns-2 uagb-columns__max_width-theme\"><div class=\"uagb-columns__overlay\"><\/div><div class=\"uagb-columns__inner-wrap uagb-columns__columns-2\">\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-6dca877d\"><div class=\"uagb-column__overlay\"><\/div>\n<h2 id=\"h-we-are-youridealmigrationpartner\" class=\"wp-block-heading heading-span-white\" style=\"font-size:30px;font-style:normal;font-weight:600\">Somos <span>#YourIdealCloudPartner<\/span><\/h2>\n\n\n\n<p class=\"has-text-align-left has-black-color has-text-color wp-block-paragraph\" style=\"font-size:22px\">Deja que DinoCloud impulse tus resultados tecnol\u00f3gicos mientras t\u00fa te enfocas en hacer crecer tu negocio. Aprovecha nuestra experiencia en la nube para alcanzar el \u00e9xito.<\/p>\n\n\n\n<p class=\"has-text-align-left has-black-color has-text-color wp-block-paragraph\" style=\"font-size:22px\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-26d04c37\"><div class=\"uagb-column__overlay\"><\/div><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"286\" height=\"286\" src=\"https:\/\/dinocloud.com\/wp-content\/uploads\/AWS-Badge_Premier-Partner.png\" alt=\"\" class=\"wp-image-40390\" style=\"width:237px;height:237px\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/section>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1220\" height=\"124\" src=\"https:\/\/dinocloud.com\/wp-content\/uploads\/Certificaciones-grales_Horizontal.svg\" alt=\"\" class=\"wp-image-39888\"\/><\/figure>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-image uagb-block-f0f7210c\" id=\"contact-us\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-0cb073d6\" id=\"contact\"><h2 class=\"uagb-heading-text\">Llevemos adelante tu Historia de \u00c9xito en AWS junto a DinoCloud<\/h2><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-none uagb-block-ce4a9dc1 uagb-section__background-undefined\" id=\"contact-us\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<p class=\"wp-block-paragraph\">(*) Required fields<\/p>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"21668846\",\n    formId: \"b3afbc1f-a7f4-4465-a0a7-ea5fa26d7107\"\n  });\n<\/script>\n<\/div><\/section>\n<\/div><\/section>\n<style class=\"advgb-styles-renderer\">\n    .HOP-container {\n        display: flex;\n        align-items: center;\n        gap: 40px;\n        padding: 40px;\n        background-color: #FFFFFF;\n        border-radius: 16px;\n        font-family: 'Montserrat', sans-serif;\n        box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);\n        max-width: 1050px;\n        margin: auto;\n        flex-wrap: wrap;\n    }\n\n    .HOP-container img {\n        max-width: 300px;\n        max-height: 300px;\n        border-radius: 12px;\n        object-fit: contain;\n        box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);\n    }\n\n    .HOP-details {\n        color: #333333;\n        text-align: left;\n        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operaci\u00f3n m\u00e1s escalable para las comunicaciones entrantes y salientes.<\/p>\n","protected":false},"author":11,"featured_media":46259,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"content-type":"","_uag_custom_page_level_css":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"tags":[],"success_case_category":[],"class_list":["post-48296","success-case","type-success-case","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Historias de \u00c9xito \u2013 Strix Amazon Connect | DinoCloud<\/title>\n<meta name=\"description\" content=\"Descubr\u00ed c\u00f3mo DinoCloud ayud\u00f3 a Strix a unificar su atenci\u00f3n al cliente con Amazon Connect, integrando canales, proveedores y flujos operativos.\" \/>\n<meta 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