WiseCX reduces incident resolution time by 35% and optimizes AWS costs

Greater operational efficiency and team autonomy with Rex Copilot

About WiseCX

WiseCX is a leading SaaS company that combines artificial intelligence and automation to enhance customer experience for brands across Latin America. Its omnichannel platform processes thousands of calls and chats every hour, storing essential audio recordings for quality control, dispute resolution, and regulatory audits. As usage grows, WiseCX relies on DinoCloud’s Managed Services to ensure continuous governance, cost control, and architectural guidance that keep those recordings accessible and cost-effective.

Go to WiseCX

Initial Challenge

The company faced challenges related to real-time visibility of costs and infrastructure, lengthy incident diagnosis times, and a heavy reliance on specialized technical profiles to handle repetitive tasks in cloud environment management. This situation impacted the efficiency and agility of its support and operations teams.

Implemented Solution

DinoCloud integrated Rex Copilot, the GenAI agent for Cloud Operations, directly into WiseCX’s AWS environments and its collaboration platform, Slack. Thanks to this integration, teams were able to query the state of their AWS infrastructure in natural language, access real-time insights on costs and security, and receive proactive optimization recommendations such as idle resource detection and right-sizing. In addition, Rex Copilot accelerated issue resolution with automated diagnostics from CloudWatch logs and simplified compliance with AWS best practices by automatically generating audit reports.

At DinoCloud we enhance your cloud operations with Rex Copilot, the GenAI agent that delivers security, efficiency, and real-time visibility on AWS.

Do you want to automate tasks, reduce incidents, and optimize cloud costs?
Don’t hesitate to contact us.

Business Impact

35% reduction in average incident resolution time (MTTR).

Unified visibility of AWS costs, enabling an 18% reduction in operating expenses within 3 months.

Empowered support teams: over 60% of operational queries can now be resolved directly by each technical team member, minimizing the need for specialist assistance.

Improved compliance and governance, with automated reports aligned to the AWS Well-Architected Framework.

We are #YourIdealMSPPartner

Let DinoCloud drive your technological results while you focus on growing your business. Leverage our cloud expertise to achieve success.

Get in touch

(*) Required fields